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Archive for the ‘Collaborate’ Category

You and Joe and Industry 4.0

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Can we grow the ways we talk together?

Some say Industry 4.0 will be about Cyber-Physical systems, the Internet of Things and the Internet of Services. But I cannot help but wonder if, along the way, some genius with a high EQ will also find ways to bring out the best in people and unearth fresh ways for us to work together.

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As hierarchy gives way to connecting mission with ideas and tasks, as people learn to bring their whole selves to work (emotion + logic + ethics + spirit—because they are rewarded for it), as people exercise agency and autonomy and ownership at work—things will look different.

Buber: Come on, folks: It’s “I/Thou” not “You are my tool.”

Buber: Come on, folks: It’s “I/Thou” not “You are my tool.”

Maybe these geniuses, with the ginormous EQs, will help us understand what happens as we form ever more confining boxes around employees. Maybe they’ll show us that using metrics that note every eyebrow twitch and hand movement, metrics that reward those movements that fit the company goals, those metrics actually measure the wrong things and defeat innovation before it is even begun. Maybe these geniuses will notice that our levers of control over employees also inhibit the very thing we most need to move forward.

I imagine stepping into the office of one of these high EQ geniuses and glancing at the portrait of Martin Buber on the wall—their patron saint of collaboration. I imagine being lectured by these geniuses on strategies around deep listening and meetings that matter and how to disagree with each other productively and how they aggressively eradicate authority-rhetoric & boss speak because it is so demotivating to be reminded that someone owns you. And it is also, by the way, not true.

Let industry 4.0 grow to include people.

Please.

 

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Dumb sketches: Kirk Livingston

What we mean when we say “PC”

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Conversations will sometimes offend

“We’re all so PC today.”

When I hear this I wonder what the speaker means:

  • Does she mean we work so hard to not offend each other that what we say is meaningless?
  • Or does he mean he wants to get back to days of privilege (white, male, boss, pastor/priest, authority—name your privilege), back to when a part of our daily lexicon meant disparaging others deemed “less” because they did not line up with us?

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If political correctness impinges on our ability to speak freely, that is not good. We must find ways to speak our thoughts—even if it means threading our words through verbal and perceived obstructions and pitfalls. Even if it means offending. But that’s the same with any relationship. Our conversations aim toward pulling others in more than pushing others away (Otherwise why talk at all? Just walk away.), so we take care speak to where our conversation partner is coming from. The end game of speaking our thoughts to each other is greater freedom, better articulation, and deepening friendships. Comedy sometimes makes that leap quickly by abruptly articulating a hidden thought. Those hidden thoughts, when exposed to air, can carry great meaning.

If there is one positive to come from the mouth of the patent-medicine salesman Trump, it is recognition that privilege exists in our nation and now we simply have to talk about it as a nation.

But if political correctness makes us long for a return to days of privilege where we verbally bully anyone perceived as different, then we must work against that. Others are to be understood, not hated. If political correctness helps us begin to see the inherent blindness of our particular place of privilege—let’s embrace that and learn.

We are at our best when connecting with each other.

We are at our worst when building walls.

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Image credit: Kirk Livingston

The Lies We Love

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How to Believe the Preacher’s Story

Let us now name this category of lie: The Preacher’s Story.

We’ve all been here: sitting in church or a political meeting or even in class. The preacher/politician/professor behind the lectern tells a story that illustrates her or his point perfectly.

Too perfectly. And we think:

Wait-that sounds almost too good to be true. So then it must be… false. But who cares? I agree with the point and I’m in agreement with that way of looking at the world. I’ll just check the “true” box for that story.

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The Preacher’s Story is a quasi-factual tale the congregation wants to believe and will believe. The point of the story isn’t whether or not it is true, but whether the story advances our cause. We’ve gathered to stoke our fires and that semi-truthy story works just fine for that purpose.

I’m putting most Trump talk in the category of “The Preacher’s Story”: though demonstrably false, still believed because it stokes the tribe’s purposes. Trump’s not alone in this, of course, his preacher’s stories are just the most recent potent poison.

Writers continue to try to make sense of evangelical support for Trump.  The last few days have produced several articles citing similarities between the current batch of authoritarian presidential candidates and the authoritarian leadership style many megachurch pastors exhibit (for instance, Katelyn Beaty’s opinion piece from The New York Times). Authoritarian leaders depend on the willing to turn off their fact-meters as they absorb the preacher’s stories. Evangelicals are possibly more willing because of close familiarity with this rhetorical tool.

Can we now name the downside of “The Preacher’s Story”? It appears we’ve been groomed to be gullible.

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Image credit: Kirk Livingston

On Creating: “Hello Problem, Please Sit with Me”

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From Distraction to Focus

We stare at the problem until we can’t think straight. And when blood runs from our ears, then we have just begun.

This quote from a Minneapolis copywriter describes the creative process that drives his role in the industry. What does it take to come up with a creative solution that is beyond the first 5, 10 or 20 thoughts that pop into anyone’s head? What is creativity, anyway, and why should I care?

  • First the bad news: creativity requires deep focus.
  • And now the good news: you are capable of deep focus.
"Look Again: Expanding Feminist Possibilities," Groot Gallery, St. Olaf College

“Look Again: Expanding Feminist Possibilities,” Groot Gallery, St. Olaf College

In our age of near constant distraction, how does anyone slip into the focus-cave? How does anyone keep distraction at bay, apply sustained attention, and lose track of time in the process? It turns out there are solid answers to those questions. Those answers arrive from a mix of personal experience from people who create regularly, from a bit of theory, and then from experimentation with what works for you.

One thing is certain about focus: it can bring a healing wholeness with it. Just ask any person who regularly creates, and hear them talk about “flow” or the zone or getting into that space of just doing it.

Creating is not for the faint of heart. Because to create is to dwell with ambiguity: could be this. Could be that. If you change this piece—or flip the entire story or image—everything looks different and maybe even makes more sense. Very little is defined when creating and, in fact, you are doing your own defining

A group of students and I have turned a corner this week. We’ve gone from feeding the internet with content that builds communities to feeding creativity that can solve real-world problems. And just like when we work different muscles with cardiovascular versus weight training, this move from rapid creation to deep problem-solving wants a different set of brainwaves. We’re moving from intense listening and rapid creation to sitting with a problem and iterating our way out.

One of our bigger tasks is to train ourselves not be satisfied with the first, easy solution. We’ll learn how to bend time and write fast while you still know nothing, and how to lift and separate and how to map your way around a problem and how to start at the top again and again. And how to grind through to get to a better solution.

But all that needs focus.

And focus means not picking your phone up for 60 minutes.

And that is a struggle.

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Image credit: Kirk Livingston

Why Honesty is Catnip for Collaboration

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In Class Today: Here’s Where I Failed

I first encountered “fail faster” in Clay Shirky’s book Here Comes Everybody. In that book it started to make sense to me that getting something right was a goal, but perhaps not the first goal. Maybe I saw traces of “fail faster” in The Cluetrain Manifesto. As a writer I knew I had to write many (verily: many, many) drafts before I started to approach the thing I really wanted to say. I also knew that the work of moving toward that thing I wanted to say was built on failure after failure, and that each failure left me with something closer to what I intended. Each step in the work shaped the next step in the work And each step in the work also shaped the one doing the work.

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motivational pictures

In our Social Media Marketing class last week students presented their critique of their community-building activities (we publish content to define and attract the student’s desired target audience). Midway through these presentations I remembered why I love this day so much. There is an honesty to it. Students describe what they’ve used blogs and Twitter and Facebook (and Instagram and Pinterest and Reddit) and other tools to create for the past six weeks. They show successes. They describe failures. They talk about what they would do differently. In some cases they reimagine the entire exercise for themselves and their team. And sometimes I can see the seeds of a much larger purpose. Sometimes it is quite clear that this person’s passion will push them toward building this community for a long, long time.

And then we discuss failure. Truly, these are fascinating moments in the Q&A that follows each presentation. The great news: everyone fails. Not the course, but in building the grand vision they set out to build. Six weeks in they realize how they could have adjusted their purpose, how they could have set more clearly defined metrics to reach very specific goals. Some realize they did not give it their best shot but instead rushed through and sort of wasted their moments of contact with their target audience. Some realized they could make a solid point with 350 words when they came into the class needing at least 1000 words. Some realized their target audience lived over in an odd unlit corner of the Interweb and this other particular tool would have faithfully delivered them to this audience.

The Big Reveal: It isn’t until you try to actually build something real, with real people  and real purposes toward a real end, that you realize life doesn’t not just coalesce around your pet purpose. In fact, this shouting into a crowded, noisy concert hall that is social media must be very deliberate for even the smallest thing to happen. And I mean even the tiniest purpose to move forward.

And as we detail our failures together (I have my own dozens of examples to share), new ideas pop to the surface and classmates who had not talked with each other are now offering ideas and are engaged in the purposes of this other community.

It’s the honesty bit that pulls in collaboration—the telling it like it is. The missing the high mark in a major way that when shared, evokes collaboration rather than pity.

That seems like a solid life lesson to me.

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Is it Better to Sound Smart or to Communicate?

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Please stop me before I commit an act of literature.

We had this discussion in class. A literature student was talking about how writing for social media was different than, say, literature. Popular writing—so our discussion went—is aimed at a different audience (here we picked our way around classist terms), and is not as, well, interesting, as literature. All her other classes required a compacting of ideas into sentences that grew rather long. Sentences that required a fair amount of attention. Sentences that required grappling with theologically heavy terms, or the whimsy of philosophers who felt compelled to make up words for their new ideas. Or writers who committed acts of literature in the most tortured fashion.

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I maintain that writing for social media requires that we let go of jargon and the complex sentences that shout “College!” or “Graduate School!” At our best, our writing is nearly transparent: leading right into the topic without stopping to say “Look at me.” Does that mean we use dumbed down ideas and language? I’ve said no to this several times. Erasing our jargon so smart people from different disciplines can understand us is not the same as dumbing down. And, in fact, when we do the work of translating our tribe’s jargon into regular English, we are poised to find a certain elegance and cadence that sounds more human, more fresh and less like the forced and predictable tribal language.

Respecting the reader is central to this project of communication—this bridge-building activity. If you think the reader is an arse, that comes through in your word choice. If you think the reader cannot be trusted, that shows. If you think the reader is intelligent and can handle the topic in words any human would understand, your reader will know.

One irony of the discussion is that many of the writers we celebrate as having written literature were themselves seeking for the simplest way to say things. Countless writers talk about kill your darlings and omit needless words and how nearly anyone can write to confuse. But the real artist takes a meaningful notion and makes it clear to someone else. And this: we are more likely to say something memorable and possibly even elegant the farther we get from our tribe’s insider language.

Will you commit an act of communication today?

 

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Image credit: Kirk Livingston

How to be an Object of Pity

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Hint: Grow a gray beard and present folding-money

Twice now young women have bought me coffee at the coffee shop on the campus where I teach. Just standing in line like everyone else—minding my own business—I pull out my $2 (cash-money) and the young woman in line behind me says, “Just put it on my card.”

I resist: “No! I wouldn’t hear of it,” I say. “You can’t. You must look after yourself with that—or at least spend it on your friends.”

I went on in that vein, until the cashier reached past my $2 (cash-money) for the woman’s card.

“She’s not going to spend it all anyway,” said the cashier, repeating what the woman said.

So. Free coffee. Thanks profusely offered.

Yesterday: same thing. I pull out my $2 (cash-money) and the young woman behind me says, “Just put it on my card.”

I resisted. This time with less velocity. Free coffee. Thanks profusely offered.

WPRMug-2-03022013I’ve puzzled over this phenomenon. What I know for certain is that the students here are some of the kindest people you’d ever hope to meet. And earnest. Looking around I also see that I have landed from the planet “old guy.” Though I know even recent grads feel that way when revisiting their alma mater. Still, it’s been a long time since I was an undergrad.

But I think it’s the folding money that triggers the pity. What kind of a person uses cash-money on campus? Clearly someone in need and, frankly a bit out-of-touch. We all use cards.

You must not be from around here.

“Let me help you.”

The other day a student reflected on her community-building work in our social media marketing class:

“It’s also important to create a presence that encourages interaction,” she said.

I can’t get her comment out of my mind, partly because of getting two free coffees and partly because of the riddle of how to write in a slightly-unfinished, slightly-needy way. columbo1-20160205Like how Columbo conducted investigations: you pity the unkempt, needy fellow until you realize he is canny like a fox.

I’ve long puzzled over the magnetism of a dumb sketch. Stepping up to the white board and drawing something badly as a way of explaining an idea is a sure-fire way to invite others in. And they step up—not to correct, just to collaborate.PlaceByRiver-2-20160121 Because it’s sorta fun to draw badly and without the pressure to create art. And it can be fun to think together. And, like presenting folding-money in debit card economy, you clearly need help.

What are you willing to leave unfinished to draw others in?

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Image credit: Kirk Livingston, The-Toast.Net

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