Why Honesty is Catnip for Collaboration
In Class Today: Here’s Where I Failed
I first encountered “fail faster” in Clay Shirky’s book Here Comes Everybody. In that book it started to make sense to me that getting something right was a goal, but perhaps not the first goal. Maybe I saw traces of “fail faster” in The Cluetrain Manifesto. As a writer I knew I had to write many (verily: many, many) drafts before I started to approach the thing I really wanted to say. I also knew that the work of moving toward that thing I wanted to say was built on failure after failure, and that each failure left me with something closer to what I intended. Each step in the work shaped the next step in the work And each step in the work also shaped the one doing the work.
In our Social Media Marketing class last week students presented their critique of their community-building activities (we publish content to define and attract the student’s desired target audience). Midway through these presentations I remembered why I love this day so much. There is an honesty to it. Students describe what they’ve used blogs and Twitter and Facebook (and Instagram and Pinterest and Reddit) and other tools to create for the past six weeks. They show successes. They describe failures. They talk about what they would do differently. In some cases they reimagine the entire exercise for themselves and their team. And sometimes I can see the seeds of a much larger purpose. Sometimes it is quite clear that this person’s passion will push them toward building this community for a long, long time.
And then we discuss failure. Truly, these are fascinating moments in the Q&A that follows each presentation. The great news: everyone fails. Not the course, but in building the grand vision they set out to build. Six weeks in they realize how they could have adjusted their purpose, how they could have set more clearly defined metrics to reach very specific goals. Some realize they did not give it their best shot but instead rushed through and sort of wasted their moments of contact with their target audience. Some realized they could make a solid point with 350 words when they came into the class needing at least 1000 words. Some realized their target audience lived over in an odd unlit corner of the Interweb and this other particular tool would have faithfully delivered them to this audience.
The Big Reveal: It isn’t until you try to actually build something real, with real people and real purposes toward a real end, that you realize life doesn’t not just coalesce around your pet purpose. In fact, this shouting into a crowded, noisy concert hall that is social media must be very deliberate for even the smallest thing to happen. And I mean even the tiniest purpose to move forward.
And as we detail our failures together (I have my own dozens of examples to share), new ideas pop to the surface and classmates who had not talked with each other are now offering ideas and are engaged in the purposes of this other community.
It’s the honesty bit that pulls in collaboration—the telling it like it is. The missing the high mark in a major way that when shared, evokes collaboration rather than pity.
That seems like a solid life lesson to me.